{"id":432,"date":"2010-08-21T23:28:17","date_gmt":"2010-08-21T10:28:17","guid":{"rendered":"http:\/\/www.thunderguy.com\/semicolon\/?p=432"},"modified":"2010-08-21T23:28:46","modified_gmt":"2010-08-21T10:28:46","slug":"what-is-user-experience-at-bca4","status":"publish","type":"post","link":"https:\/\/thunderguy.com\/semicolon\/2010\/08\/21\/what-is-user-experience-at-bca4\/","title":{"rendered":"What is User Experience? at BCA4"},"content":{"rendered":"<p>One of my favourite talks from <a href=\"http:\/\/www.thunderguy.com\/semicolon\/2010\/07\/19\/barcamp-auckland-4\/\">Barcamp Auckland 4<\/a> was <em>What is User Experience?<\/em> by Haunani Pao (<a href=\"http:\/\/twitter.com\/haunanipao\">@haunanipao<\/a>). She described UX from the point of view of a practitioner and gave a lot of insights into how she approaches UX work. I made a (very) few notes, and you can also see her <a href=\"http:\/\/www.slideshare.net\/haunanipao\/what-is-user-experience\" title=\"What is User Experience? by Haunani Pao\">presentation slides<\/a>. I liked the use of graphics in the presentation: they clarified the talk rather than distracting from it.<\/p>\n<p>So here are some of my notes and thoughts on the talk.<!--more--><\/p>\n<p>User Experience is all a user\u2019s touch points with your organisation. UX is both an art and a science.<\/p>\n<p><a href=\"http:\/\/www.irise.com\/\">iRise<\/a> is a powerful prototyping tool. (It better be, at that <a href=\"http:\/\/www.irise.com\/products\/pricing.php\">price<\/a>. They don&#8217;t even list prices for the Enterprise Edition &#8212; if you have to ask, you can&#8217;t afford it.)<\/p>\n<p>There was a discussion of User-Centred Design. I mentioned the distinction between human-centred design and activity-centred design (see Donald Norman&#8217;s <a href=\"http:\/\/jnd.org\/dn.mss\/human-centered.html\">Human-Centered Design Considered Harmful<\/a>).<\/p>\n<p>UCD consists of a number of activities:<\/p>\n<ul>\n<li>Contextual Inquiry<\/li>\n<li>Task Analysis<\/li>\n<li>Expert Review<\/li>\n<li>Usability Testing<\/li>\n<li>Affinity Diagramming<\/li>\n<\/ul>\n<p>Haunani runs UX workshops with about 3 users, where one at a time uses the system under test with the others observing. After all have done this there is a group discussion. Interesting insights come out.<\/p>\n<p>Accreditation from <a href=\"http:\/\/www.humanfactors.com\/\">Human Factors Inc.<\/a> is very very useful and opens doors for the UX professional. Unfortunately it&#8217;s expensive, and they courses aren&#8217;t offered here in New Zealand \ud83d\ude41 . I also worry about their new emphasis on designing for Persuasion, Emotion, and Trust (PET design &#8211; sorry, I mean &#8220;PET design\u2122&#8221;). It seems to me to be moving away from User-Centred Design towards Manipulative Design &#8212; see <a href=\"http:\/\/darkpatterns.org\/\">Dark Patterns<\/a> and <a href=\"http:\/\/usability4evil.wordpress.com\/\">Usability For Evil<\/a> for examples of UX principles applied to manipulate users rather than benefit them.<\/p>\n<p>Usability is 10% visual, 30% interaction, 60% conceptual. That&#8217;s pretty important, and not obvious to most people; even those who have heard of usability.<\/p>\n<p>I enjoyed the talk and look forward to hearing more!<\/p>\n<p>Meanwhile, in another room&#8230; I was missing Rob (<a href=\"http:\/\/twitter.com\/amatix\">@amatix<\/a>) and Glen (<a href=\"http:\/\/twitter.com\/barnaclebarnes\">@barnaclebarnes<\/a>) talking about &#8220;Open Data in NZ -\u2013 where we\u2019re at, and where to next&#8221;. It&#8217;s a topic that is getting more mindshare here in New Zealand in recent times, and that&#8217;s a good good thing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of my favourite talks from Barcamp Auckland 4 was What is User Experience? by Haunani Pao (@haunanipao). She described UX from the point of view of a practitioner and gave a lot of insights into how she approaches UX work. I made a (very) few notes, and you can also see her presentation slides. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[44,84,50],"class_list":["post-432","post","type-post","status-publish","format-standard","hentry","category-general","tag-barcamp","tag-usability","tag-ux"],"_links":{"self":[{"href":"https:\/\/thunderguy.com\/semicolon\/wp-json\/wp\/v2\/posts\/432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thunderguy.com\/semicolon\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thunderguy.com\/semicolon\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thunderguy.com\/semicolon\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thunderguy.com\/semicolon\/wp-json\/wp\/v2\/comments?post=432"}],"version-history":[{"count":6,"href":"https:\/\/thunderguy.com\/semicolon\/wp-json\/wp\/v2\/posts\/432\/revisions"}],"predecessor-version":[{"id":438,"href":"https:\/\/thunderguy.com\/semicolon\/wp-json\/wp\/v2\/posts\/432\/revisions\/438"}],"wp:attachment":[{"href":"https:\/\/thunderguy.com\/semicolon\/wp-json\/wp\/v2\/media?parent=432"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thunderguy.com\/semicolon\/wp-json\/wp\/v2\/categories?post=432"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thunderguy.com\/semicolon\/wp-json\/wp\/v2\/tags?post=432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}