Donald Norman’s excellent book The Design of Everyday Things has some great ideas on design in general. I first read it 20 years ago — I’ve been re-reading it recently and it’s still a fun and relevant read. His wish list in the book includes prescient descriptions of the World Wide Web and the iPhone, amongst other things. But the thing that struck me was some very sensible and solid advice on error handling. It’s good advice whether you’re building a coffee maker or a web application. Continue reading “The Design of Everyday Things — Donald Norman” →